These terms and conditions govern the sale of products and provision of services (“products”) to you by FloorStore whose address is detailed on their website; Company number 09189382 (hereafter “us” or “we” or “our”) trading as an independent retailer. Please read these terms and conditions carefully before purchasing products from us. By ordering our products, you signify your agreement to be bound by these terms and conditions. This website is owned and operated by floostore.co.uk, a trading name of Jims Carpets Limited a company registered in England and Wales with registered address Unit 2 Orion Way, Leeds, LS9 0AR; VAT number GB 411 3079 40. Unless expressly stated otherwise, the singular includes the plural and vice versa.
Forming a contract for the supply of goods
In respect of all of the products promoted through floostore.co.uk and made available by us, you will contract directly with us in respect of all transactions.
Please note that when you purchase a product through this website you are paying for the flooring and ancillary products and delivery being charge to your address via our premises and not any other services. If you would like us to install your chosen flooring products please email us at our email address set out above in order to make arrangements for a fitting.
Please note that when you purchase a product through this website you are paying for the flooring and ancillary products and delivery being charge to your address via our premises and not any other services. When you place an order to purchase products from us, you will be sent an email to your registered email address containing your order number, details of the products ordered, the total cost of the order, etc (the “Acknowledgement Email”). Your order represents an offer to purchase products from us. By completing and submitting an online order form you are making an offer to purchase products in accordance with these terms and conditions which, if accepted, will result in a binding contract between you and us. Note that the Acknowledgement Email is not acceptance by us of your offer to purchase products.
We must receive full payment of the price of the products before we can accept your offer to purchase products from us. Your offer to purchase products will only be accepted by us when we send an email to you advising that your order has been accepted and despatched (an “Order Confirmation”). Only at this stage is a binding contract created. It is your responsibility at this stage to ensure that all details (delivery address, product details & total costs) are correct, all costs that occur because of an error in order will be your responsibility.
We reserve the right to refuse any order prior to the issue of an Order Confirmation.
You acknowledge that any text, price lists, lists of products or other sales literature appearing on this website constitute an invitation to treat and may not be construed by you as an offer by or binding obligation upon us to provide any product.
Payment Terms
All prices and charges on this website are in UK Pounds Sterling.
All prices are unless otherwise stated, exclusive of UK VAT.
International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
Although we try to ensure that the prices quoted on this website are accurate, and the products have been fairly described, mistakes can occur. If, after we have accepted your order, we discover a product’s correct price is lower or higher than our stated price, or there is a material error in the description of products, we will contact you for instructions before dispatch.
At any time before you are issued with an Order Confirmation, we reserve the right to adjust prices, offers, products and descriptions of products on this website, including correction of any typographical or other errors or omissions. If we make any adjustment to price and/or description we will contact you for instructions before the Order Confirmation is sent to you.
If we cannot contact you to advise of an error/ adjustment in price and/or description, we will treat the order as being cancelled. If the order is cancelled we will refund all money taken from you relating to the purchase of the products.
Availability
All orders are subject to availability. If, before you are issued with an Order Confirmation, we discover that the products you ordered are not available, we will notify you of this and provide a refund of any money paid to us for the products unless we agree to a longer delivery period with you.
We reserve the right to withdraw any products from this website at any time before we accept your order, and we will not be liable to you, or anyone else, for withdrawing products.
Your rights of cancellation
Under the Consumer Contracts Regulations 2014 you will, if you are buying as a consumer, have up to 14 days from the day after the day on which the goods are delivered to you to cancel your purchase of the product, for any reason, provided that (i) if the product is cut or special ordered you will no longer have this right of cancellation in respect of this product; and (ii) if we start (with your consent) any of services which you have ordered before the end of this 14 day period, you will no longer have the right to cancel these services. If you wish to cancel, you must notify Floorstore via email of your wish to cancel your purchase of the product using the email address set out below. floorstore.co.uk will tell you in the Acknowledgment Email if you do not have a right to cancel.
If you are not ending the contract with good reason, then the contract will end immediately and we will refund any money you have paid for goods not received but we may deduct or charge you as compensation for the net costs we will incur as a result of your breaking the contract or reasonable compensation. If the order is cancelled after the goods have been dispatched, we will refund the money you have paid once we have received the goods back into our warehouse, however, we may deduct or charge you as compensation for the net costs we will incur as a result of your breaking the contract.
If you wish to cancel you must keep the goods in your possession and take reasonable care of them until you return them to us. Goods should be carefully repackaged and returned to us at the address provided in your Order Confirmation complete, unused and in ‘as new’ condition.
Examples of a failure to take reasonable care of goods may include if you use the goods, if you fit or part fit the goods or if you remove the goods from their packaging and fail to properly repack them.
Cancelling your order
To cancel an order you must contact Floorstore
Products which form part of a cancelled order must be returned provided it is in resalable condition, to the address provided to you by us in the Order Confirmation.
If you cancel your order and the returned goods are in the condition required by these terms, we will refund the price of the goods, less any delivery costs or charges incurred, to you within 30 days. We will not be liable for the delivery costs incurred by you for the return of the goods. If you do not return the goods within 30 days of the date of your cancellation or if you request collection then we shall be entitled to arrange to collect the goods and shall charge you up to a £200 fee for such collection. If you cancel any services, we will refund the price you have paid for the cancelled services to you within 30 days.
Collections
If you are collecting your flooring from us there are some requirements that must be adhered to for goods to be released. We provide a PDF document with every order detailing your order and the documentation you must bring. Please ensure you bring a form of ID (Passport, Driving Licence etc) and the payment card used. Please note the signature on each must match. This process is in place to ensure that we do not release goods without first confirming the cardholder is present.
For fraud prevention purposes as a company, we do not allow for third-party carriers to collect materials, unless payment is made by bank transfer and we are informed prior to collection.
Deliveries
Please note that before an order is complete we may have to contact you to confirm delivery fee’s for your order. There may be additional delivery charges applicable to your order but we will contact you to confirm these prior to the order being complete.
Deliveries are made on your requested day approximately between the hours of 8 am to 7 pm. Unfortunately, requests for an E.T.A (Estimated Time of Delivery) are at the courier’s discretion. Where possible we will advise you at the time of order of approximate delivery lead-times, exceptions may apply.
All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem please inform us at the time of order to discuss alternative delivery options. Please ensure you inform the courier of any known restrictions that may prevent delivery – e.g. un-adopted roads, rural location, low bridges or width restrictions. The seller will not be held responsible for any delays caused by known restrictions.
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is an £ 85.00 minimum or £ 0.70 per kg, whichever the greater.
It is important to check the packaging for any visual damage to the goods and sign for your order on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. We also require you to notify us of any problems within 48 hours to [email protected].
If we are not notified within this time, we are unable to claim for damage from the courier and therefore unable to offer you a refund.
Our Goods
The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our Goods are natural wood products, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.
Product Guarantees
FloorStore is a supplier and not a manufacturer. Any product guarantee will be on a return-to-manufacturer basis.
Our acceptance of responsibility for any goods or services we provide to you shall be limited to our duties and obligations under the Consumer Contracts Regulations 2014 and the terms of our relevant product guarantees.
Where you have a valid claim against us which is based on any defect in the quality or condition of the goods, or the failure of the goods to meet specification, you are entitled to a full refund, we may, in our sole discretion, offer to repair or replace the goods free of charge.
Please note that the guarantee does not cover damage or defects arising from, fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval.
Our Liability
The Seller shall not be liable for any loss or damage (including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; or loss of data) which does not result from a breach of contract by the Seller, nor for any indirect or consequential loss or damage howsoever caused.
Our entire liability in connection with the contract will not exceed the purchase price of the goods in question.
We shall not be liable to you for any delay in delivery or any failure to deliver your order or any part of it or any damage or defect to goods delivered caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Entire Agreement
These terms and conditions represent the entire agreement between the parties and supersede any prior agreement or understanding. These terms and conditions shall not be varied except by written agreement between us.
If any part of these terms and conditions shall be found to be unlawful, it shall not affect the validity or enforceability of the remainder of the conditions.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law and you hereby submit to the exclusive jurisdiction of the English courts.
Notices
All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when placing an order.
Cookies
To make full use of the online shopping and personalised features on our website your computer, tablet, or mobile phone will need to accept cookies. A cookie is a small text file that will be stored by your web browser when you visit our website.
Cookies do not store sensitive information (for example credit card details) but hold information that is used to enhance your visit to our website. Each web browser is different so check the ‘help’ menu of your browser to learn how to change your cookie preferences.
For further information on our cookie policy please contact us.
We reserve the right to change the terms and conditions under which the website and the goods and services are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on this website periodically to ensure that you are aware of and comply with the current version.